Terms of use

These terms are a legally binding agreement between you and the operator of the Memo AI service. Read them before you create an account or buy a subscription.

1. Who we are

Memo AI is an online service available at memoai.eu ("Memo AI", "we" or "us").

For any questions, requests and notices under these terms, write to info@memoai.eu.

2. Acceptance of the terms

By creating an account, signing in or using Memo AI you confirm that you have read these terms, that you understand them and that you agree to them. If you do not agree to them, do not use Memo AI.

The following apply alongside these terms:

the privacy policy, which explains how we handle personal data
the refund policy, which governs cancellations and refunds of payments

The contract is concluded in the Slovenian language. We keep the text of the contract in the form of these published terms, and it is available to you on this page at all times.

3. Who may use Memo AI

you must be at least 16 years old to use the service
if you are under 18, you must have the consent of a parent or legal guardian who agrees to these terms on your behalf
your account is personal; do not share your sign-in details and do not transfer the account to anyone else
if you use Memo AI on behalf of a school, company or other organisation, you confirm that you are authorised to bind that organisation to these terms

Memo AI is intended for personal study use. For use in an institution or a company with its own requirements on retention, deletion or contractual provisions, contact us before using it.

4. Account and security

give truthful details when you register, and an email address you actually have access to
you are responsible for the security of your mailbox, your sign-in codes and any linked Google or Apple accounts
you are responsible for all activity on your account, unless it happened through our fault
if you suspect unauthorised access, tell us immediately at info@memoai.eu

5. What Memo AI is

Memo AI is a study tool that works with artificial intelligence. From the material you send it, it produces transcripts, summaries, structured notes, flashcards, quizzes, tests and chat answers, and it lets you export and organise a library of notes.

Memo AI is not:

a substitute for lectures, study literature or your own work
professional advice of any kind, in particular not medical, legal, financial, tax or safety advice
a data storage service you may rely on as the only copy of your material

Keep your own backups of anything important.

6. Free use and the trial period

without a subscription you can create a limited amount of content, including one trial note and a limited number of chat messages
on your first subscription purchase you may get a 3-day free trial, if you qualify for it
the free trial is available to one person once; users who have already had a subscription with us are not entitled to it
if you do not cancel the trial before it runs out, the subscription continues automatically and payment is charged at the current price
we may change the scope of free use going forward

7. Subscriptions, prices and payments

Memo AI is sold as a recurring subscription; current prices and periods are stated on the pricing page and in Stripe Checkout before you confirm the purchase
all prices are stated in euros; whether tax is included or added is shown clearly before you complete the purchase
payments are processed on our behalf by Stripe; we neither receive nor store your full card details
the subscription renews automatically at the end of each billing period until you cancel it
payment for a new period is charged on the renewal date, using the payment method stored with Stripe
if a payment fails, we may temporarily restrict access to paid features until the payment is settled
promotional and gift codes apply under the conditions stated with the code, and cannot be exchanged for cash
we may change prices; we will notify you at least 30 days before a change takes effect, and the change applies from the next billing period. If you do not agree to the price, you can cancel the subscription before it takes effect

You receive an invoice for every payment at the email address linked to your account.

8. Cancellation

You can cancel the subscription at any time in your account settings or through the link to the Stripe portal. Cancellation takes effect at the end of the current paid period; until then the paid features remain available. Cancelling does not in itself refund an amount already paid.

Refunds are governed by the refund policy.

9. Your responsibilities

you may only upload, record, paste or link material that you own or are allowed to use
you are responsible for the lawfulness and accuracy of the content you send
you must follow your school's, university's or employer's rules on recording and sharing material
you must check the results Memo AI produces before you rely on them

10. Permissions for recordings and material

By using Memo AI you confirm that, before recording, uploading, pasting or linking content, you have every permission and right needed. That includes permission from a school, teacher, lecturer, institution, employer, the people being recorded, or other rights holders, where such permission is required.

Do not record lectures, conversations or other people, and do not upload slides, notes, teaching material, documents or other files, if you do not have permission or a legal basis for doing so. It is your responsibility that your use of Memo AI does not breach your school's rules, contractual restrictions, copyright, privacy, recording rules or other applicable laws and rules.

Do not upload other people's special categories of personal data to Memo AI — for example health data, or data about religion, political opinions or sexual orientation — unless you have a valid legal basis for it.

11. Prohibited use

You must not use Memo AI to:

upload malicious software or attempt to compromise the security of the service
reach parts of the service, accounts or data you have no right to
circumvent volume limits, the paywall, trial limits or technical protections
automatically scrape, reverse engineer or load-test the service without our written permission
create or spread unlawful, abusive, misleading or violent content
interfere with the rights of others, including copyright and the right to privacy
resell or rent out the service, or offer it as your own
breach academic integrity rules, or hand in generated content as your own work where that is not allowed
use Memo AI for automated bulk processing of material unrelated to your own studies

12. Your content

The material you send to Memo AI stays yours. So that the service can run, you grant us a non-exclusive, time-limited and territorially unlimited right to store, display and process that material and to pass it to our processing providers, solely so that we can carry out the functions you ask for.

That right ends when you delete the content or when we delete your account, except where we still have to keep the data because of legal obligations.

We do not sell your content and we do not use it for advertising.

13. Our rights

Memo AI, its software, design, brand and any content that is not yours are owned by us or by our licensors. Taking out a subscription gives you a personal, non-transferable and non-exclusive right to use the service in accordance with these terms; it does not give you ownership of it.

14. AI processing and the limits of the results

To produce transcripts, summaries, flashcards, quizzes, chat answers and extracted document content, Memo AI may process your content with external AI and infrastructure providers.

That may include:

audio recordings and uploaded audio files
pasted text and notes
PDFs and other supported documents
public web links you ask Memo AI to read
metadata needed for the operation, security and improvement of the service

The list of providers and the bases for processing are set out in the privacy policy.

Memo AI can produce mistakes, incomplete answers or misleading study material. You must check the results yourself before relying on them for exams, coursework, or medical, legal, financial, compliance or safety-critical decisions.

15. Availability and changes to the service

We work to keep the service running smoothly, but we do not promise uninterrupted availability. The service may be temporarily unreachable because of maintenance, faults, updates or disruption at external providers.

We may change, add or withdraw individual features. If a change would be materially disadvantageous to paying users, we will tell you about it in advance, and you can cancel the subscription.

16. Enforcement and account termination

We may temporarily restrict access, disable certain features or remove content where use appears abusive, unlawful, dangerous or harmful to the service or to other users.

For serious or repeated breaches we may close the account. Where it is feasible and permitted, we will tell you the reason and give you the chance to explain or put right what led to it. If we close your account through no fault of yours, we refund the proportionate part of the subscription paid in advance.

You can close your own account at any time by writing to us at info@memoai.eu.

17. Warranties

The service is provided as it is. To the extent the law allows, we give no warranty that the service will be free of faults, uninterrupted or fit for a particular purpose, and we do not warrant the accuracy of the results the AI produces.

This does not affect the mandatory warranties you have as a consumer under Slovenian and European law.

18. Limitation of liability

To the extent the law allows, we are not liable for:

lost profit, lost opportunity, loss of data or indirect damage
the consequences of decisions you made on the basis of unchecked AI results
the conduct of third parties or the failure of their services
damage arising from your breach of these terms

Our total liability on any single claim is limited to the amount you paid us in the 12 months before the event that caused the damage.

Nothing in these terms excludes or limits liability for intent, gross negligence, death or personal injury, or liability that cannot be excluded by law. If you are a consumer, all your rights under consumer protection law remain fully available to you.

19. Your indemnity

If a third party brings a claim against us because of your breach of these terms, or because of material you sent without the necessary rights, you reimburse us for the reasonable costs we incur as a result. This applies only to the extent that the claim follows from your conduct.

20. Changes to the terms

We may change these terms as the product, the law or our providers change.

we notify you of material changes by email or in the app at least 30 days before they take effect
minor corrections that do not affect your rights are published directly on this page
if you carry on using the service after a change takes effect, that means you accept the updated version
if you do not agree to a change, you can cancel the subscription before it takes effect

21. Termination

When the contract ends, your right to use the service ends. Content linked to your account is handled in accordance with the privacy policy. The provisions on intellectual property, limitation of liability, indemnity and dispute resolution continue to apply after termination.

22. Governing law and dispute resolution

These terms are governed by the law of the Republic of Slovenia, without applying its conflict-of-law rules. If you are a consumer resident in another EU country, that choice does not deprive you of the protection given to you by the mandatory rules of your own country.

We first try to settle disputes by agreement; write to us at info@memoai.eu and we will reply within a reasonable time.

As a consumer you may also use:

out-of-court consumer dispute resolution, where it is available. We do not currently recognise any out-of-court consumer dispute resolution body as competent for disputes under these terms
a complaint to the Market Inspectorate of the Republic of Slovenia

Disputes that cannot be settled by agreement fall to the competent court in the Republic of Slovenia. If you are a consumer, this does not affect your right to bring an action before the court where you live.

23. Final provisions

if any individual provision of these terms is invalid, the remaining provisions stay in force
you cannot transfer these terms to anyone else without our consent; we may transfer them on a change of corporate status or a sale of the business, without your rights being worsened
if we do not enforce a right immediately, we do not waive it
these terms, together with the privacy policy and the refund policy, form the entire agreement between you and us on the use of Memo AI

24. Contact

info@memoai.eu